Terms and Conditions

1. Introduction and License

Celsius is operated under the jurisdiction of the Anjouan Gaming Board, providing a range of online casino services including real-money gambling, live dealer games, and virtual slot machines. Our platform is designed to offer a secure and enjoyable gaming experience while adhering to the legal standards set forth by Hungarian regulations.

2. Eligibility

To participate in games on our platform, users must be at least 18 years old. Celsius does not permit access to individuals located in restricted regions. It is the responsibility of users to ensure they are compliant with local laws regarding online gambling.

3. Account Rules

Each player is permitted to create only one account.
Mandatory KYC (Know Your Customer) verification is required upon account registration and before any withdrawal can be processed.
Users are responsible for maintaining the security of their account credentials and must notify Celsius immediately of any unauthorized access or suspicious activity.
Any misuse of the account, including the sharing of account information, may result in account suspension or termination.

4. Deposits and Withdrawals

Users can fund their accounts using a variety of payment methods approved by Celsius.
All transactions are subject to processing times and may require additional verification to comply with AML (Anti-Money Laundering) regulations.
Withdrawals will be processed in a timely manner, typically within 3 to 5 business days, subject to the completion of necessary identity verification procedures.

5. Prohibited Activities

Celsius maintains a strict policy against the following activities:

Cheating or fraudulent behavior in any form.
Abuse of bonuses or promotional offers.
Use of automated bots or software to manipulate gameplay.
Exploitation of system errors or bugs for personal gain.
Any unauthorized manipulation of game outcomes or platform features.

6. Limitation of Liability and Termination

Celsius reserves the right to suspend, restrict, or permanently close user accounts in cases of violation of these Terms and Conditions, failure to meet regulatory requirements, or any detection of suspicious activity. Users acknowledge that Celsius is not liable for any losses incurred due to account closures or restrictions.

7. Bonus Terms and General Promotional Conditions

Bonuses and promotions are subject to specific terms that will be communicated at the time of the offer.
Players must adhere to wagering requirements and any other conditions outlined in promotional communications.
Celsius reserves the right to modify or cancel promotions at any time without prior notice.

8. Fair Play and Game Integrity Rules

Celsius is committed to maintaining a fair and transparent gaming environment. All games are regularly audited for fairness and compliance with industry standards. Players are encouraged to report any suspicious activities to ensure the integrity of the gaming experience.

9. Fraud Prevention and Security Monitoring

Celsius employs advanced security measures and monitoring systems to detect and prevent fraudulent activities. We reserve the right to conduct thorough investigations into any suspicious behavior and to take necessary actions to protect the integrity of the platform.

10. Dispute Resolution and Complaint Handling Process

In the event of a dispute, players are encouraged to first contact Celsius through our support channels. If an issue remains unresolved, players may escalate their complaint to the relevant regulatory authority in accordance with Hungarian law.

11. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Hungary. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the relevant Hungarian courts.

12. Responsible Gambling Measures and User Protection Tools

Celsius is dedicated to promoting responsible gambling. Users have access to various tools designed to help manage their gaming activities, including deposit limits, self-exclusion options, and links to gambling support organizations. We encourage all users to gamble responsibly and seek assistance if they feel that gambling is becoming an issue.

13. Amendment of Terms

Celsius reserves the right to amend these Terms and Conditions at any time. Users will be notified of any changes, and continued use of the platform will constitute acceptance of the new terms.

14. Contact Information

For any inquiries or support needs, users can reach out to our email support team, who are available to assist with account issues, disputes, or general questions regarding our services.

By using the Celsius platform, users acknowledge that they have read, understood, and agree to abide by these Terms and Conditions. It is the responsibility of users to stay informed of any updates or changes to these terms.