Responsible Gaming

Celsius aims to provide a safe and enjoyable online gambling environment focused on entertainment. Gambling should never be viewed as a source of income or financial solution. Our commitment to responsible gaming ensures that all players can engage with our services in a manner that prioritizes their well-being and enjoyment.

Core Philosophy

At Celsius, we believe that gambling is a form of entertainment and should be approached as such. It is important for players to understand that while it can be enjoyable, it is not a reliable means of generating income. We encourage players to set personal limits and to engage in gambling activities with a clear understanding of their financial boundaries.

Self-Control Tools

Celsius offers a variety of responsible gambling tools designed to help players maintain control over their gambling activities. These include:

• Deposit limits: Players can set daily, weekly, or monthly limits on the amount they can deposit into their account.
• Loss limits: This feature allows players to set a maximum amount they are willing to lose within a specific period.
• Wagering limits: Players can restrict the amount they can wager to ensure they do not exceed their financial comfort zone.
• Session time limits: Players can set time limits on their gaming sessions to encourage breaks and avoid prolonged gambling.
• Cooling-off periods: This option allows players to take a temporary break from gambling for a specified duration.
• Self-exclusion options: Players can choose to exclude themselves from accessing their accounts for a longer period if they feel the need for a more extended break.

Self-Assessment

Celsius encourages players to engage in self-reflection regarding their gambling behaviors. Here are some questions that can help identify early signs of problematic gambling:

1. Do you find yourself gambling to escape from personal problems or stress?
2. Have you ever felt the need to gamble with larger amounts of money to feel the same excitement?
3. Do you often chase losses by continuing to gamble in hopes of winning back lost money?
4. Are you experiencing feelings of guilt or shame related to your gambling activities?
5. Has gambling affected your relationships, work, or social life?

Recognizing these signs early can help players take necessary steps to address their gambling behavior.

Protection of Minors

Celsius is committed to preventing underage gambling. We have implemented strict safeguards and procedures, including:

• Age verification: All players must provide valid identification to verify their age before accessing gambling services.
• KYC checks: Know Your Customer (KYC) processes are in place to ensure that all players meet the legal age requirements for gambling in Hungary.

These measures are essential in maintaining a safe environment for all users and ensuring that minors do not gain access to gambling activities.

External Help

For players who may need additional support, Celsius encourages reaching out to professional organizations that specialize in gambling addiction and support. Relevant organizations include:

• GamCare
• BeGambleAware
• Local support services available in Hungary

These organizations provide resources, counseling, and support for individuals experiencing difficulties related to gambling.

Early Warning Signs of Problematic Gambling Behavior

Recognizing early warning signs can help players take control of their gambling behavior. Some signs to watch for include:

• Increasing frequency of gambling
• Neglecting personal responsibilities due to gambling
• Feeling irritable or anxious when not gambling
• Lying about gambling activities to friends or family
• Using gambling as a way to cope with stress or emotional issues

If you notice these signs in yourself or others, it may be time to seek help or implement self-control measures.

Immediate Action Steps

If players feel they are losing control over their gambling, there are immediate actions they can take:

• Set deposit and wagering limits on their account.
• Take advantage of cooling-off periods to step away from gambling.
• Contact customer support for assistance in setting up self-exclusion.
• Reach out to external support organizations for guidance and support.

Taking these steps can help regain control and promote a healthier relationship with gambling.

Account Restrictions and Self-Exclusion Mechanisms

Celsius provides players with the ability to restrict their accounts or choose self-exclusion as a means of protecting themselves. Players can set limits or exclude themselves from gambling for a specified period. These mechanisms are designed to empower players to take charge of their gambling activities and prevent excessive gambling.

Personal Responsibility and Protection Tools

Celsius emphasizes the importance of personal responsibility in gambling. While our platform offers various tools and features to promote responsible gaming, players must also take initiative in managing their own gambling habits. Utilizing the available tools can significantly enhance the gaming experience and reduce the risk of developing harmful gambling behaviors.

Confidentiality and Non-Judgmental Support

Celsius is dedicated to providing confidential support to all players. Our team is trained to handle sensitive information with care and respect, ensuring that players feel comfortable reaching out for help. We adhere to a non-judgmental approach, focusing on providing assistance and support rather than criticism.

By following these guidelines and utilizing the resources available, players can enjoy a safe and responsible gaming experience at Celsius.